Monday, July 25, 2011

Honda Stream 'Product Update'

If you have heard talks about a 'recall' exercise for the Honda Stream, you can check the details and FACTS about it in the official Honda Malaysia press release after the jump.

Honda Malaysia announces Product Update Campaign

for Stream 2008YM-2010YM

Petaling Jaya, 25 July 2011 – Honda Malaysia today informed owners of Stream 2008 Year Model (YM), 2009YM and 2010YM of a product update campaign. The campaign aims to address a technical irregularity involving the water pump pulley bolts, which is caused by the burr formed around the periphery of the bolt-mounting hole.

The owners with affected units may observe a few symptoms including the constant display of warning lights on the speedometer and a noise from water pump. In the long run, the burr will cause the pulley bolt to become loose and the bolt may break. When that happens, the auxiliary belt will loosen and eventually detached from the alternator. As the supply of current is interrupted, the electric power steering assist will gradually come to a halt that makes maneuvering difficult. There is also a possibility that the engine may stall.

There are a total of 1,494 units involved in the product update campaign.

“We sincerely apologize to our customers and deeply regret the inconvenience caused. Honda Malaysia will notify our affected customers by letter for this purpose. This is a call for preventive maintenance initiated by the Company, as customers’ safety is our priority,” said Yoichiro Ueno, Managing Director and Chief Executive Officer of Honda Malaysia.

Mr. Ueno would also like to advise all owners of the mentioned models to send their vehicle to an authorized dealer as soon as they receive notification from the Company.

Upon inspection, all affected units will be replaced with new water pump pulley bolts. The Company is in the midst of preparing the replacement parts. Necessary inspection and replacement will be carried out when the parts are ready. All charges incurred in the inspection and replacement work will be borne by the Company. Honda Malaysia would like to assure its customers that all current selling models are not affected.

For more information and assistance, call Honda Toll Free number at 1-800-88-2020 or visit any authorized Honda dealer. Customers are advised to call for appointment to avoid long waiting hours.

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