Monday, October 1, 2012

Tenaga Setia Resource, Honda's 4S dealer shifts to new premises


Tenaga Setia has been a Honda 3S center for many years and was located along Jalan 222 Petaling Jaya. After investing RM28.5 million building a new premise, they shifted over last Friday (Sept 28th) and at the same time, also upgraded themselves into a 4S centre. The new premise is now located at section 51 which in actually just a short distance (less than 1km) from the original site. This new premise is a newly constructed building located on a prime piece of land which belongs to Tenaga Setia themselves.

A Honda '4S' centre add the ability of 'body knock and spray painting' - i.e. repair of cars that had been involved in an accident. This is Honda's latest move to enable a complete 'one-stop' centre for its customers, right from pre-sales to complete after-sales. It is an essential component of Honda Malaysia’s policy of prioritising customer satisfaction while creating an enjoyable ownership experience for customers. Honda believes that a life-long relationship with the customer is forged when a purchase is made. 

“The upgraded and expanded Honda 4S centre is truly a one-stop centre. Our aim is to provide quality services and products to our customers. We also want to ensure that our customers are happy, comfortable and satisfied when they visit our centre every time. The new building now has a bigger area for operations and customers parking. With this new 115,853 square feet 4S Centre, our customers can look forward to an improved Honda experience,” said Mr. Yeap Swee Chuan, Managing Director of Tenaga Setia Resources Sdn. Bhd.

Some interesting facts of the 'new' Tenaga Setia is the service floor which can service up to 26 cars concurrently. There is also a multi-storey car-park which is crucial as parking around the new building is very congested with the risk of getting a summon if one is to park at the side of the road. For those who have to leave their car overnight, Tenaga Setia also says they have one 'courtesy car' which they can loan to the customer, with provisions for getting more according to a case by case basis. 

The waiting area includes a kid's play area, to help keep the little ones pre-occupied in the event they need to be brought along to wait for service to be completed. In line with the offering of body-knock and paint services, there are also three insurance claim counters in the service reception area.

The opening was also spiced up with the involvement of the local CR-Z owners group which had a 'gathering' of several of their cars in the service center.

The official opening ceremony was attended by Honda Malaysia Managing Director and Chief Executive Officer, Mr. Yoichiro Ueno who was the guest-of-honour, and also from many working partners and long-time customers of Tenaga Setia Resources Sdn. Bhd. In his congratulatory speech, Mr. Ueno said, “The upgrade, expansion and relocation of Tenaga Setia Resources to this new, spacious and strategic location shows their dedication to constantly improve in order to better serve their customers in the Klang Valley. I commend Tenaga Setia Resources for the efforts that have been put to improve the facilities and to incorporate a body and paint centre. On behalf of Honda Malaysia, I would like to thank Tenaga Setia Resources for their commitment towards Honda.”

Since its establishment, Honda Malaysia has been working closely with its dealers to improve their services by acquiring a 3S or 4S status that provides a total package of service and convenience to customers nationwide. To date, there are a total of 61 Honda Dealers around Malaysia, 56 of which operate as Honda 3S Centres while 5 of them have been upgraded to 4S Centres.

For appointment and operating hours, customers can contact Tenaga Setia Resources at 03–7784 8211 (Sales), 03-7784 8311 (Service) and 03-7784 8511 (Body and Painting) or log on to for more information.

1 comment:

Unknown said...

My GPS is not working since day 1. WGM 168.

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